MakerBot MakerCare Protection Plan for the MakerBot Replicator 2 Desktop 3D Printer
The MakerCare Service Plan is available at the time of purchase with the MakerBot Replicator 2 3D Printer, or within 30 days of the date the MakerBot Replicator 2 is shipped.
MakerCare is available in the contiguous United States. Each Plan covers one MakerBot Replicator 2 3D printer. At the time the MakerBot Replicator 2 with MakerCare is shipped or enrolled in the plan, its serial number is registered with its associated MakerCare Service Plan ("œMSP") number. Only the MakerBot Replicator 2 that is registered with this MSP number is eligible for service under the Plan.
The term of the Plan is one year from the order ship date or date of purchase if purchased within the 30 days following the ship date. MakerCare covers certain non-consumable MakerBot Replicator 2 parts when they require replacement due to defect or normal wear. Exclusions apply. See list below.
MakerCare Support hours are 9:00 AM to 6:00PM EST, Monday-Saturday. Support will help to identify the source of the trouble. If replacement parts are deemed necessary, Support will coordinate shipment to you. If a return is deemed necessary for proper servicing, Support will issue you a Return Merchandise Authorization Number. Unauthorized returns will not be accepted under any circumstances. MakerBot will determine the method by which your MakerBot Replicator 2 is shipped back to you and will cover shipping costs.
- LCD displays
- Memory cards
- Touch pads
- Power supplies
- Cables and wire harnesses
- Motors and mechanical components
- MakerBot Replicator 2 Acrylic Build Surface
- Consumables used in troubleshooting